Credit Controller:

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A Credit Controller is responsible for managing a number of customer accounts or a ledger on behalf of their employer to ensure that the payments owed are fully recouped. Credit Controllers are essential in the running of a successful finance function and often work to targets which are rewarded with a company bonus if achieved. Essential skills for any successful Credit Controller include strong persuasive communication skills, an excellent approach to customer service and a tenacious approach. An overview of the responsibilities for a Credit Controller includes:

  • Contacting customers via phone and/or email to collect outstanding payments
  • Credit checking customers
  • Opening new customer accounts
  • Setting credit limits
  • Allocating payments
  • Raising invoices
  • Negotiating payment plans
  • Start legal processes where necessary
  • Build relationships with customers
  • Internal & external query resolution

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